Terms & Conditions
1. Your initial deposit reserves your event date and is non-refundable.
2. We must receive the balance by the due date indicated or contract is null and void, and deposit will not be refunded.
3. The date of your final payment is the final date for any changes of size, style or flavors of the cake. Any changes requested after this date cannot be guaranteed and may be subject to additional charges.
4. Delivery and setup is depending on the location of the venue and will be stipulated in the final price.
5. We are not responsible for any damage to the cake after setup is complete.You are responsible for providing an appropriate and secure table and environment for the cake(s). Cakes are heavy and require a sturdy table, and optimal room temperature of 23 degrees Celsius or below.
6. If flowers are provided by an outside source, we will place them for an additional fee. You acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants.
7. If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves our possession.
8. On occasion we will photograph our cakes and we reserve the right to use any photographs for display or promotion without compensation to you.
9. Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions.
10. Performance of this agreement is contingent upon our ability to complete the Agreement and is subject to labor disputes or strikes, accidents, Acts of God, and other causes beyond our control.
11.If for any reason, you are unhappy with your order, we kindly ask that you please contact us email@example.com within 24 hours of your cakes/sweets being delivered or picked up. For your claim to be reviewed 80% of your order must be returned and will be reviewed upon taste, design and condition of the products.
Once your return is received and inspected, we will notify you of the approval or rejection of your claim or request for a refund.